Workday AMS
Functional and technical support, integration fixes, release testing and annual cycles, set up so issues are fixed at the cause and your Workday keeps improving instead of drifting.
Every customer Hazeberg supports has stayed, and the reason is simple: the consultants on your account stay too, so they learn the reasoning behind how your Workday is set up.
Fixed at the cause
Repeat issues traced and closed for good
Releases without surprises
Every update tested before it goes live
Cover around the clock
Teams in India and Malaysia, 24/7
Better every quarter
Improvements brought to each review
AMS capabilities
Support after go-live is more than a help desk. Workday keeps changing, your organization keeps changing, and the busiest weeks of the year arrive on schedule. We cover all of it under one service, with one team that knows your setup.
01 / 06
Resolve
Tickets closed at the cause, so the same one doesn't come back.
Triage by severity and business impact
Root-cause fixes for repeat issues
Support across HCM, Payroll, Financials and Security
Service levels agreed and reported monthly
02 / 06
Change
Small changes made properly, without waiting for a project.
Business process and security updates
New reports and dashboards on request
Reorganizations and mass updates through EIB
Every change tested and documented first
03 / 06
Connect
Failed runs caught and fixed before payday or month-end feels them.
Monitoring of Studio, EIB and Core Connector runs
Fixes when a vendor updates its file layout
Reprocessing of failed files
New vendor connections as you grow
04 / 06
Release
Twice a year Workday changes, and nothing of yours should break.
Release briefings in plain language
Impact analysis against your configuration
Regression testing in the preview window
An adoption plan for features worth switching on
05 / 06
Cycle
The busy weeks planned for, not just survived.
Open enrollment and benefits renewals
Compensation and performance cycles
Year-end payroll and tax updates
Period close and audit requests in Financials
06 / 06
Improve
Each review brings proposals for what to improve next, not only a record of what was fixed.
KPIs tracked against service levels
Automation of repeat tasks
Health checks on configuration and security
An improvement roadmap agreed each quarter
Coverage spans Core HCM, Payroll, Benefits and Compensation, Time and Absence, Talent, Financials, Security, Integrations and Reporting, so one team can look after the whole system.
Who it's built for
Good support is felt most by the people who never have to raise a ticket. Here is what changes for each of them.
A single team across functional and technical work, instead of several vendors.
Response and resolution targets reported every month.
Knowledge written down, so nothing rests on one person's memory.
Extra consultants when demand spikes, and less when it settles.
Process tweaks and new reports handled inside the service.
Extra cover planned for enrollment, reviews and year-end.
Cover arranged around your hours, wherever your teams are.
Repeat issues traced to the cause rather than patched again.
Tasks, approvals and payslips without errors or workarounds.
Issues raised through your usual channel and resolved to agreed times.
Useful release features switched on, with short guidance notes.
Changes tested before they reach anyone's screen.
How we engage
Every AMS engagement moves through the same three stages, whether support is coming from another partner, an in-house team or our own implementation.
We take over from your current partner or internal team in planned steps, mapped around vendors and other dependencies, and confirm what our team has learned before the handover date.
Tickets handled to agreed response and resolution times, in your ticketing tool and following your ITIL process, with a monthly report against each target.
KPIs that show where the system slows people down, automation for tasks that keep repeating, and a short list of proposals at each service review.
Support models
Support needs differ with your size, your in-house skills and how predictable the work is. Every model draws on the same consultants and the same way of working.
Tell us how support runs today, what gets logged and what keeps coming back, and we'll show you what a standing team would change.
Questions
In planned stages. We map open tickets, integrations and vendor dependencies, transfer knowledge with checks along the way, and take over only once those checks are passed, so no request is dropped between two teams.
Response and resolution targets are set by severity, agreed with you before the service starts and reported every month. Critical issues get round-the-clock attention.
No. Much of the value is in changes and improvements: new business processes, reports, release features and automation of repeat work. Every service review at Hazeberg comes with improvement proposals, not just a ticket count.
Yes. The same service covers Financials alongside HCM, Payroll and the integrations between them, so one team sees how a change in one area affects the others.
Release management is part of the service. We brief you on what is changing, check it against your setup, run regression tests during the preview window and plan which new features are worth switching on.